We value innovations and constructive feedbacks from all our members to attain continuous improvements. We, as a Japanese company also value much about our clients and ensure to strive high quality delivery and customer satisfaction. We embrace diversity in people and their thoughts. We strive towards high integrity as well as cordial behaviour amongst our employees and focus on having good rapport with our customers and vendors. We not only value very much about ethics and integrity but also practice it as a culture.
Hōu-Ren-Sō (報・連・相) is a business mantra or acronym in Japanese business culture. It is an "abbreviation of "Hōkoku" (報告, to report), "Renraku" (連絡, to inform) and "Sōdan" (相談, to consult)
JAPANESE LANGUAGE INTERACTION
Being a Japanese company and having our main focus on Japanese clientele, we encourage to have Japanese language interaction with our Clients as well as with our counterparts of our parent company in Japan.
Kaizen (改善, かいぜん), the Sino-Japanese word for "improvement", is a concept referring to business activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers.
5W1H (WHAT, WHERE, WHEN, WHO, WHY & HOW)
It is a popular method to analyze any problem and also to solve the problem by asking relevant questions like What, Where, When, Who, Why and How to analyze and solve an issue
ROOT CAUSE ANALYSIS
We indulge in the practice of Root Cause Analysis to get into root of the problem and to mitigate future repetition of such problems.
- PDCA (PLAN, DO, CHECK, ACT)
PDCA is a short form of Plan, Do, Check and Act. It is a popular Project planning tool and a four-step process to carry out different stages or objectives of a new project.
For all projects where adaptive development approach is required, we use the SCRUM framework to provide product increment at the end of each Sprint cycle and satisfy the stakeholder's expectations. With certified scrum masters leading the team, it creates better bandwidth for the development team thus helps to achieve the targets as expected.
For all predictive projects where the requirements can be defined, collected and analyzed upfront at the beginning of the project, waterfall model is used. Having said that, in current market condition, waterfall is no longer linear sequencial way of execution. All the elements of planning gets reviewed & revised based on the progress & other factors like risk, procurement, resource availability, schedule, cost that effect the project. We use the appropriate approach that helps the project to get completed with quality and on-time.
- Performance Metrics
We define project metrics to measure the Quality, Delivery and Productivity for all the activities we carry out either technical or non-technical in project, program or operation. Reviewing the performance against these metrics and constantly working to improve the performance keeps us motivated and creates energy for the team to always raise the bar of excellence.
We believe that continuous Training and Upskilling are the vital need of the current changing world. The process or technology that we used till recently quickly become obsolete with the birth of new tools and technology. Our focus is on facilitating and supporting our members with periodical trainings and upskilling to keep growing. Some of our training methodology which we follow are as below:
- Induction Training
- Technical Training
- Japanese Language Training
- Soft Skills Training
- ISO Training
- On Job Training
While our main purpose is about setting the goals and achieving it through our employees, but at the same time we also value the proper work life balance as well as maintain the welfare and happiness of our employees. As welfare measures, we take care of Health Insurance needs of the employees and believe in terminal benefits like Gratuity schemes.
We also try to maintain proper work life balance with adequate Leave benefits to our members. Also, we try to maintain rapport and closeness with our employees through periodical get-togethers, lunch or coffee meets, virtual events, etc.